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What you’d ask on the phone,
answered in writing
Contract, your data, invoices. Straight answers, so you don’t have to take our word for it: almost everything is also in the terms of service and the privacy policy.
Commitment
Is there a minimum contract?
No. You pay for the month —or the year, if you choose the annual plan— and that's it. You cancel whenever you want by writing to info@reverfit.com, the subscription ends at the end of the period you've already paid for, and you're not charged again.
Can the price go up from one month to the next?
The period you've paid for never changes. If a price is going to change for the following periods, you're told at least 30 days in advance: you see it coming and decide whether to stay.
Can I start with one module and add more later?
Yes. Each module is subscribed to separately, and two or three together cost less than on their own. Start with what you need and add or remove modules whenever you want.
Your data
If I leave, what happens to my members' data?
You take it with you. Ask for the export and we hand over your members, fees and payments in files any program can open (CSV or Excel). After that it's deleted; only what the law requires us to keep, such as tax records, is kept.
Who can see my members' data?
Your gym and no one else. Each gym is isolated in the database itself: no other gym can look in, and no staff member of yours can see more than you allow. Reverfit hosts the data to provide you the service; it doesn't use it for anything of its own or pass it on to third parties.
Where is it stored?
In the European Union, on servers in Frankfurt (Germany). Payments are processed by Stripe on its own systems: your card never goes through Reverfit.
What about the GDPR?
Your gym is the controller of its members' data and Reverfit is the processor, as Article 28 of the GDPR sets out. It's in black and white in the privacy policy and the terms of service, which you can read before paying anything.
Payments and invoices
How do I pay?
By card, through Stripe, monthly or yearly in advance. It renews automatically so you don't have to keep an eye on it, and it's just as easy to cancel.
Do I get an invoice?
Yes, with your business's tax details, which are asked for when you subscribe. The one your accountant will ask you for.
How much does it cost exactly?
What you see on the pricing page: each module has its price and bundles cost less. There's nothing else: no fee per member, per staff member or for signing up. Outside the euro zone, prices are in US dollars with no VAT added.
Getting started
How long does it take to get started?
When you subscribe, your own address is created —yourgym.reverfit.com— with your logo and your colors. Usually you're signing up members the same day.
And bringing over the members I already have in another program?
It's included with the Management module, at no cost: if you have them in a spreadsheet or your program lets you export them, we load them with you in one go, with their fees and dates.
What support do I get if something doesn't work?
Email and WhatsApp during business hours in Spain. And you're not writing to a ticket inbox: you get an answer from the person who built the software.
Is it available in English?
Yes. The management dashboard and every app (Reverfit Member, Reverfit Workout, Reverfit Diet and 8Round) are in English.
Anything else you’d like to ask?
Write to us at info@reverfit.com and we’ll answer with no strings attached. And if you’ve already made up your mind, getting started takes a moment.
Subscribe‹ See the three modules and pricing